Privacy Policy

General Terms and Conditions

for using the website https://www.inspiredbyplam.com

Welcome to our online store inspiredbyplam.com. Thank you for using our services!

PLEASE READ THESE GENERAL TERMS AND CONDITIONS, BECAUSE BY ACCESSING, BROWSING, REGISTERING, AND USING THE WEBSITE'S SERVICES IN ANY WAY, YOU CONFIRM THAT YOU ARE AWARE OF AND UNCONDITIONALLY AGREE TO BE BOUND BY THESE TERMS.

IMPORTANT: Due to the digital nature of the products we offer, we do not offer returns or exchanges for digital products such as Meditations, Author's Programs, Seminars, Rituals, Online Yoga Subscriptions, and all other similar products.

By confirming the order, the User expressly agrees to the immediate performance of the contract and confirms that they are aware of the loss of their right of withdrawal, pursuant to Art. 57, item 13 of the CPA.

I. Validity and Effect

These General Terms and Conditions ("GTC") govern the relationship between users ("User") and "Inspired By Plam" EOOD ("Provider") in connection with the sale and delivery of products ("goods") through the online store inspiredbyplam.com ("e-store"), with the web address URL https://inspiredbyplam.com ("website").
The provider of the services on the website is "Inspired By Plam" EOOD, a commercial company registered in the Commercial Register of the Republic of Bulgaria, with UIC 205501000, with its registered office and management address at Sofia, PC 1415, 1a Georgi Georgiev Getz St., with an address for business activities at Sofia, PC 1415, 1a Georgi Georgiev Getz St., and correspondence details: Sofia, PC 1415, 12 Georgi Georgiev Getz St., Email: office@inspiredbyplam.com, tel: 089 999888.
These GTC constitute a legal agreement that has a binding force between the Users and the Provider. The use of the website will be considered as the User's consent to these Terms of Use. The relationship between the parties is regulated exclusively by these GTC, the Privacy Policy, and other written conditions created and published by the Provider on the website, which are an integral part of the GTC.
These GTC apply equally to registered and unregistered users. The General Terms and Conditions do not address or regulate any issues arising from or related to the provision of links to other sites, advertisements, and third-party software, insofar as these services are not performed by the Provider.
The Provider reserves the right to make changes to the GTC at any time. The User agrees to stay informed about the changes, and by continuing to use the website and services after a new version of the GTC comes into effect, it will be considered that they have expressed their consent to the latest published version of these GTC. The User has the right to refuse the services and not use the website if they do not agree with the changes in the new versions of the GTC.
The Provider does not guarantee the completeness or accuracy of the information, or for technical or other omissions or errors on the website.

II. Characteristics of the Services

The services provided to users on the website have the following subject: the sale and delivery of goods on the internet through an online ordering platform in the e-store with the web address (URL) inspiredbyplam.com. The products offered for sale by inspiredbyplam.com are author-led meditations, author's programs, seminars, courses, online yoga subscriptions, and others created by Milena Goleva. They are subject to copyright. The Provider reserves the right, at its discretion, to expand the catalog of offered products or to discontinue the sale of certain products.
The Provider provides, and the users use the services "as is," according to the terms and parameters specified on the website. The services and resources of the website are used at the will of the users, at their own risk and responsibility. The User is responsible for the choice of each good/service and for its compliance with their expectations regarding the type, functionalities, and main purpose of each good selected and purchased through the e-store.

III. Order. Distance Sale Contract.

The User can order goods from the catalog in the e-store by clicking the "Add to Cart" button next to the image of the selected good, following the instructions on the website to complete the order.
Before submitting an order, the User has the opportunity to review the contents of the cart with the selected goods for purchase and to make changes to the type or number of goods or to cancel the order.
By confirming the goods selected in the cart and the payment method, via the "Submit Order" button, and after receiving confirmation from the Provider, the order is considered complete and the Distance Sale Contract comes into force.

IV. Prices. Payment

The prices of the goods/services offered in the e-store are in Bulgarian Leva (BGN) or in another currency announced on the platform, including VAT. "Inspired By Plam" EOOD reserves the right to change them at any time without prior notice. The prices of the products presented on the website are final and include all taxes and fees, excluding the delivery price.
The prices of the goods/services are valid until the date indicated on the website or until their subsequent change, made at the discretion of the Provider.
The amount due from the User for each order, including all expenses related to the purchase and delivery of the order, is indicated before the order is confirmed.
The User can choose one of the following payment methods: by bank transfer, with a credit or debit card, or through the epay.bg system, depending on the currently available options. The method of payment, delivery, and performance of the contract is determined in these general terms and conditions, as well as in the information provided to the User on the Provider's site.

V. Registration

For successful registration, the User must fill in all mandatory fields in the registration form and is responsible for the accuracy, timeliness, and correctness of the provided data. By clicking the "Register" button, the User declares that they are familiar with these GTC and accept them unconditionally, and that they have the legal capacity to enter into distance contracts and assume responsibility for all actions and/or omissions related to the use of their user profile on the website.

VI. Rights and Obligations of the Parties

The User undertakes: 17.1. To use the services and resources offered on the website lawfully, for their intended purpose, and in accordance with these GTC, and to provide true information about themselves, not to impersonate another person, not to create user profiles through automated means, or otherwise attempt to mislead others about their identity when communicating through the website. The User must immediately notify the Provider of any unauthorized use of their password and profile. 17.2. To access the services and resources of the website through the technologies and means provided by the Provider, realized through their usual functionality on the website. 17.3. Not to use, reproduce, copy, and distribute, in whole or in part, the website and/or its published content for any purpose (commercial or non-commercial), other than those expressly stated in the GTC. 17.4. Not to provide their site access data to third parties, thereby violating the copyrights of the Author Milena Goleva. We reserve the right to revoke and terminate access to the site for all users who violate this rule. Accordingly, we can seek our rights under all established laws of the Republic of Bulgaria. 17.5. To stay informed about changes to the website, the e-store, services, and others, according to the information published on the website about these changes. The User will be considered bound by the latest current version of these GTC from their effective date indicated therein. In case of disagreement with a new version of the GTC, the User may refuse to use the services and/or the Provider's website by written notification.
It is prohibited for the User to perform any of the following actions: copying, adapting, reverse engineering, modifying, creating derivatives of the software on the website, including but not limited to Flash, PHP, HTML, JavaScript, JavaApplets, or other code and/or program resources; circumventing, removing, manipulating any elements of the protection and the implemented measures and technical means for protecting the services and the website from unauthorized access, from hacking and other destructive, malicious attacks and destructive actions, including but not limited to any actions that aim at or result in blocking access to the services and/or the website, uploading and distributing illegal content, destroying in whole or in part the functionality of the services and the website, theft and loss of data from the services and resources of the website.
The User has the right: 19.1. To lawfully use the website and all services for the purposes and within the limits of these GTC. 19.2. To create their own user profile, in accordance with the requirements of these GTC, as well as to make subsequent changes to it. 19.3. To terminate at any time, at their own discretion and desire, the use of the services and the website and to request the deletion/erasure of their profile. 19.4. To freely choose whether to pay for the purchased goods in advance or upon delivery, giving their unconditional consent for the Provider to accept advance payment for all purchased online goods for which a payment method other than cash on delivery has been chosen. 19.5. Due to the digital nature of the products we sell, according to Art. 57 (13) of the CPA, we do not offer returns or exchanges for already purchased products.
The Provider has the right: 20.1. At any time, at its own discretion, to make changes to the services and the website in connection with the maintenance, development, and/or improvement of the quality of the services provided by it, as well as to expand the scope of the services, without written notice to the users and without being liable for it. 20.2. To block a user's access to the website in case of violation of the GTC, the Privacy Policy, and other written conditions that are an integral part of the GTC, including, but not limited to, when performing, attempting, or in real danger of illegal actions being carried out by the User or by persons using their profile, or actions that threaten the security and functioning of the services and/or the website, or affect the legitimate interests of users, the Provider or its partners, contractors and other related parties, or for the protection of another significant public interest. 20.3. In order to improve the quality of services, during maintenance, troubleshooting, information updates, and other related activities, the Provider has the right to temporarily limit or suspend the provision of services. 20.4. The Provider reserves the right to seek with all permitted legal means protection and compensation for committed or alleged violations of the General Terms and Conditions and the Privacy Policy. 20.5. At any time, at its own discretion, to update or make changes to the prices of the goods/services on the website, respectively in the e-store, without being obliged to give prior notice to the users about these changes and without being responsible for their awareness. The User is informed about the changes according to item 17.4. All changes related to the use of the e-store and in the clauses of the GTC will be published by the Provider on the website.
All rights not expressly granted to users and/or third parties in these GTC are reserved and belong to the Provider.
The Provider undertakes: 22.1. To deliver to the User the purchased goods, according to the order made in the e-store, through courier companies selected by the Provider. The Provider is not responsible for the correctness, accuracy, completeness, and timeliness of the delivery address data provided by the User. 22.2. To refund in full the value of a purchased and returned good by the User under the conditions of item 25 within 14 calendar days from the date on which the User notified the Provider of their withdrawal from the concluded contract.

VII. Right of Withdrawal and Return of Purchased Goods

23.1 Due to the digital nature of the products we sell, we do not offer returns or exchanges for digital products such as Meditations, Author's Programs, seminars, rituals, online yoga subscriptions, and all other subsequently added similar and analogous products on the site. 23.2. IMPORTANT: Due to the digital nature of the products we sell, we do not offer returns or exchanges for digital products such as Meditations, Author's Programs, Seminars, Rituals, Online Yoga Subscriptions, and all other subsequently added similar and analogous digital products on the site. By clicking the order button and checking the box "I have read and agree to the site's terms and conditions," you confirm your waiver of the right to a refund of paid amounts. 23.3 The User has the right of withdrawal, according to Art. 50 of the Consumer Protection Act (CPA), without owing compensation or penalty and without stating a reason, within a 14-day period from the date of receipt of physical products offered by the site. Goods for which the conditions of Art. 57 of the CPA are present are not subject to return. A mandatory condition for exercising the right of withdrawal from the distance sale contract is the prior notification of the Provider by the User within the specified period. The right of withdrawal is exercised by sending an email or through the contact form provided on the website. After receiving the completed form, the Provider confirms its receipt. 24. After exercising their right under the previous point, the User is obliged to return the goods to the Provider within 14 days from the date on which the Provider was notified of the withdrawal, according to item 23. The User pays only the direct costs of returning the goods. 25. Returned goods must meet the following mandatory conditions: 25.1. Be in their original packaging and their commercial appearance must not be compromised (torn packaging, removed labels, missing parts, and others). 25.2. Not have been used. 25.3. Be accompanied by all documents accompanying the delivery and the goods, including but not limited to a cash receipt or invoice and others. 26. The User agrees that the Provider will refund the value of the returned goods by bank transfer within a 14-day period from the date on which it received the goods returned by the User.

VIII. Complaints. Commercial Guarantee

The goods must be inspected by the User at the time of their receipt. Insignificant differences in color, size, and appearance compared to the photo of the goods in the e-store are not considered defects. Acceptance of the goods upon delivery means that they have been inspected by the User and accepted without objection to defects and their condition. Complaints about goods purchased through the e-store will be considered valid in the following cases: 27.1. For goods with defects or a compromised commercial appearance, the User has the right to a replacement of the goods. The Provider undertakes to replace the defective goods with a new one at its own expense. In case a replacement is not possible, the Provider informs the User of this within a reasonable time and refunds the amount paid by bank transfer, including the transport costs for the return. 27.2. The delivered goods are different from the ones ordered. In these cases, the procedure from the previous point applies.
Complaints are not accepted for goods that have been used for purposes other than their normal intended use, or have been used or transported in an inappropriate manner, or have been repaired by the User or a third party, or have been damaged as a result of the User's negligence or failure to comply with the manufacturer's instructions, guidelines, and advice for installation and/or use of the goods.
All products have a commercial guarantee for a period of 24 months. Users have the right to file a complaint in case of non-conformity of a purchased product with the sale contract to bring the consumer good into conformity with the sale contract according to the guarantee under Art. 112-115 of the CPA. Upon receiving a product with manufacturing defects or hidden defects that cannot be noticed with a simple inspection upon receipt of the product, the User has the right to a replacement with another product of the same kind or with another similar one. The complaint must be filed within 14 days from the date of receipt of the product. The Provider undertakes to replace the defective product with another one at its own expense. In case it fails to replace a defective product or to bring the product into conformity with the sale contract, the Provider undertakes to notify you of this within a reasonable time and to refund the amount paid by bank transfer. Complaints are considered if the conditions of Art. 29 are met. Reimbursement of costs for returning products is applicable for valid and approved complaints.

IX. Liability

The Provider is not liable for: 30.1. The quality, reliability, accuracy, and performance of related services carried out by other persons and organizations in connection with the functioning of the internet, social networks, hosting, and other services, in case of traffic disruptions due to reasons for which the internet provider or persons providing online and other services accessible through the website are responsible; 30.2. The quality of services when using faulty technical means, devices, and/or incorrectly configured software by the User, or for any direct, indirect, special, incidental, or other damages related to the use of software programs installed on the User's computer; 30.3. Medical Disclaimer The products offered through the website inspiredbyplam.com – including, but not limited to, meditations, seminars, rituals, author's programs, and online courses – are created for personal development, inner harmony, and improving emotional and mental well-being. They do not constitute medical advice, diagnosis, or treatment and should not be used as a substitute for professional medical help. Despite their positive names (e.g., "Heal Your Body"), the content and recommendations in these products should not be perceived as a promise of a healing effect. Users should always consult a qualified physician in case of health complaints, symptoms, or the need for diagnosis and treatment. The Provider is not liable for any direct, indirect, or consequential damages arising from the user's actions or inactions related to the use or interpretation of the information provided through the website or digital products. The use of the content and services provided by inspiredbyplam.com is entirely at the discretion and responsibility of the User.
Damages caused by inaccurate, unreliable, misleading, and deceptive information and/or data published by advertisers or other information sources on the website.
The Provider does not exercise control over and is not responsible for the quality of services of third parties and parties in connection with the sale, payments, and deliveries of goods ordered through the e-store, nor does it guarantee the User's satisfaction with the chosen goods.
The Provider is not responsible for delivery delays for reasons beyond its control. The delivery times are indicative, depend on the availability in the Provider's warehouses in the Republic of Bulgaria and abroad, and may be extended if necessary.
In case the User has doubts about the quality of the goods and services or the content or reliability of the website, the User should not use the services or any part of the website. In all other cases, if despite these doubts or reservations, the User continues to use the services or the website, the responsibility for this decision lies entirely with the User.

X. Personal Data Protection

The Provider takes measures to protect the personal data of users in accordance with the Personal Data Protection Act. For security reasons, the Provider sends the data only to the email address specified by the User with the registration or the purchase form. Users agree that the Provider has the right to process their personal data according to the Privacy Policy published on the website.
By using the website and accepting these GTC, the User expresses their consent to the processing of their personal data, in accordance with the Privacy Policy published on the website.

XI. Intellectual Property

The website contains copyrighted materials and texts, images, inscriptions, graphic logos, graphics, trademarks, databases, and software that are owned or licensed by the Provider and are protected by Bulgarian, European, and other applicable laws and conventions on copyright, related rights, and other intellectual property rights. The reproduction of the services of the website and/or any of their elements, which are subject to intellectual property, may be carried out only and exclusively with the written consent of the Provider and/or its licensors. The use of the services and the website does not grant users any rights to the intellectual property objects in their entirety, nor to any part of them.
All products are subject to Copyright and related rights, with the Author being Milena Goleva.

XII. Supervision. Alternative Dispute Resolution

The supervisory authority for consumer protection in Bulgaria is the Commission for Consumer Protection with the address: 1000 Sofia, 4A Slaveykov Square, fl. 3, 4, and 6; tel.: 02/933 056 and tel. 02/9884218 and consumer hotline: 0700 111 22, website: www.kzp.bg. In disputes regarding obligations arising from online sales contracts, where no agreement has been reached, you can refer the dispute to the alternative consumer dispute resolution (ADR) bodies under the terms and conditions of Art. 181a et seq. of the CPA. Additional information on alternative consumer dispute resolution can be found on the website of the Commission for Consumer Protection at https://kzp.bg and on the online dispute resolution platform ODR.

XIII. Applicable Law

For matters not regulated by these GTC, the provisions of the current Bulgarian legislation shall apply. Disputes in connection with the use of the website and the services and resources provided therein, which cannot be resolved through negotiations by mutual agreement or through an ADR body, will be referred for consideration and resolution to the competent Bulgarian court.

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